FAQ
1. Where do you ship?
We currently ship throughout the United States.
2. What shipping options do you offer?
Express Shipping
- Delivery Time: 3–6 business days
- Cost: $20
Free Shipping
- Delivery Time: 7–14 business days
- Cost: FREE
Free Standard Shipping
- Delivery Time: 7–14 business days
- Cost: $10
Shipping times may vary during holidays and peak shopping periods.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email to monitor your package status.
4. Are your fountain pens suitable for daily use?
Yes. Our fountain pens are designed for both everyday writing and professional use while maintaining a luxury appearance and smooth writing performance.
5. Do your pens come with ink?
Some fountain pens include ink cartridges or converters, depending on the model. Please check the product description for full details.
6. Are your pens good for gifts?
Absolutely. Our luxury fountain pens are popular gifts for professionals, executives, writers, graduates, and pen enthusiasts.
7. Can I cancel or modify my order?
Orders can only be canceled or modified within 12 hours after purchase. Please contact our support team as soon as possible for assistance.
8. What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We will gladly help resolve the problem.
9. Do you accept returns?
Yes. We accept returns on eligible items according to our return policy. Returned items must be unused and in original packaging.
10. Is my payment information secure?
Yes. All transactions are processed through secure and encrypted checkout systems to ensure your information is protected.
11. How long does order processing take?
Orders are typically processed within 1–3 business days before shipment.
12. How can I contact customer support?
You can contact us through our Contact Us page or by email. We usually respond within 24–48 business hours.